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Signing your agreement

How to tell if an e-mail is genuine or a phishing email?

Identity documents

What happens if I am unable to sign a new credit agreement or provide the relevant identification documentation?
Why might I need to provide additional identification documentation at renewal?
Am I a personal lines or commercial lines customer?

Understanding your agreement

My credit agreement says I am borrowing €1,500, but that's not what I understood. What does this figure mean?
Can I sign my credit agreement online?
Why do you need me to sign another credit agreement?
I am trying to sign my credit agreement online but am unable to do so. What should I do?
What is Annual Percentage Rate (APR)?
I received an email saying my envelope has been voided – what does this mean?
I made a mistake or there is a mistake on the credit agreement, what should I do?

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©️ 2025 Close Brothers Premium Finance. All rights reserved.
Close Brothers Premium DAC (being an Irish registered designated activity company having registration number 00636151) trading as Close Brothers Premium Finance Ireland is regulated by the Central Bank of Ireland. Registered address: Swift Square, Building 1 Santry Demesne, Northwood, Dublin 9, D09 A0E4, Ireland