Our commitment
At Close Brothers, we want everyone to be able to use our services – including people with disabilities or other needs. We’re always working to make sure this website and our services are easy for anyone to use. We write and design our content with accessibility in mind from the start. To do this, we follow WCAG 2.2 Level AA guidelines.
On this page:
- An overview of the services provided by Close Brothers Premium Finance
- How we keep our website accessible
- Our digital services and using accessibility tools
- Known issues and workarounds for our services
- Accessibility legislation
An overview of the services provided by Close Brothers Premium Finance
We work with insurance providers and brokers across Ireland to help individuals, families and businesses to use a finance agreement to pay for the insurance they need.
How we keep our website accessible
We take these steps to deliver accessible services
- Our customer care team are trained to support Text Relay Services
- We train our teams on best practices for inclusive design. We analyse and take on board customer feedback
- We make sure documents on the website such as PDFs are accessible
- We make sure all content is accessible through easy-to-read fonts, colour contrasts and is in simple plain English
- We make quarterly updates to our website to meet ever changing accessibility guidelines
Our digital services and using accessibility tools
There are lots of ways that you interact with us digitally to set up and manage your finance. This could include:
- Making online payments,
- Online signing of documents,
- Receiving or sending emails which sometimes include attachments, and
- Receiving general information about our services.
Our services use a number of accessibility features, to help you access them along with all the information and support you need.
Accessibility features include:
- Support for Text Relay Services
- Alternative formats for documents (such as large format) upon request
- Compatibility with screen readers (NVDA, JAWS, VoiceOver)
- Browser support: Firefox, Chrome, Safari, Edge
- Use of HTML, CSS, and JavaScript to support any assistive technology you may use
Known issues and workarounds for our services
We’re always working to improve, but some parts of our customer services and communications may still have limitations, including:
- Frequently Asked Questions on our website: The search feature may not work well with keyboard controls or screen readers. Some of the colours may also be hard to read. These issues come from limitations in our current website system. We plan to fix these in our next major update.
- Online payment service: This service may not work well with keyboard controls or screen readers. Some of the colours may also be hard to read. We plan to fix known issues as part of our next upgrade.
- Customer communication and documents: We have completed a full review of accessibility in our customer communications. All known issues are being addressed. In the meantime, there are alternative ways to receive information. Our customer support team can provide information in another way on request.
Accessibility legislation
Our digital services are designed and built to comply with WCAG 2.2 Level AA guidelines, and the European Union (Accessibility Requirements of Products and Services) Regulations 2023.