Services and support for our customers

We have a commitment to excellent customer service, with an award-winning UK contact centre and products to suit your needs, ensuring that we put you, our customers, first.

Helping to make insurance more affordable by spreading the cost through premium finance

We provide finance to you through your insurance broker so you don't have to pay for your insurance premium in one go. Spreading the cost of your insurance premium, enables you to pay for your insurance in a convenient and affordable way.

 

How premium finance works

If you decide to pay by premium finance, the set-up process couldn't be easier. Once your insurance broker arranges your insurance policy, you sign a credit agreement with us. We pay your broker the full cost of your insurance premium. You then pay us back the cost of your insurance premium plus interest and any charges in regular instalments by Direct Debit.

My account

Make payments, update your details and view your agreement documents via your online account.

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Policy creation
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1. Policy creation

Your insurance broker arranges your insurance policy

Broker paid in full
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2. Broker paid in full 

We pay your broker the full cost of your insurance premium

Instalments

3. Regular instalments

You repay us in regular instalments by Direct Debit

Earning our reputation is key

Quick service, easy to understand and well organised.

Adrian Maund

CUSTOMER

Insurance choice awards winner 2018 - Insurance vendor of the year

I've used Close for the last 20 years. I always found Close to be very professional, a good management team, good systems, fair, I found them to be the best of the premium finance providers in the market.

Robert Taberner

BROKER, U-DRIVE

UK Employee Experience Awards 2017 winner

Very easy administration. As a retired insurance broker I have been aware of Close ever since they first offered premium finance.

Peter Parsons

CUSTOMER

Efficient, clear documentation, quick delivery, reassuring and I feel safe knowing when each payment date is.

Dominic Fenton

CUSTOMER

UK National Contact Centre Awards 2018 finalist

Top class level of service in most friendly way and you still in budget.

Ihab Abou Alfa

CUSTOMER

Customer care is exceptional and I am very happy to be with yourselves.

Colin Neilson

CUSTOMER

Insurance Times Awards 2017 finalist

Phone manner is very good and resolves things in a click.

Fred Hartley

CUSTOMER

Close I feel listen to our future needs, we work in partnership with each other, and they're always there to help with any future projects, some of these might be short term, need to be done quickly, I always find Close are available to help whatever timescales, and they are a big part of our growth plans.

Darren Joseph

BROKER, RIGHT CHOICE

Insurance Times Tech and Innovation Awards 2017 finalist

Excellent and payments taken as stipulated.

Gordon Steel

CUSTOMER

European Contact Centre & Customer Service Awards 2017
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