At Close Brothers, we want everyone to be able to use our services – including people with disabilities or other needs. We’re always working to make sure this website, and our services, are easy for anyone to use. We write and design our content with accessibility in mind from the start. To do this, we follow WCAG 2.2 Level AA guidelines.
An overview of the services provided by Close Brothers Premium Finance Ireland
How we keep our website accessible
Our services and using accessibility features
Accessibility features
Known issues and workarounds for our services
Accessibility legislation.
We work with insurance brokers to provide premium finance to individuals and businesses so they can pay monthly for their insurance.
We take these steps:
We train our teams on best practices for inclusive design. We analyse and take on board customer feedback
We make sure documents on the website such as PDFs are accessible
We make sure all content is accessible through easy-to-read fonts, colour contrasts and is in simple plain English
We make quarterly updates to our website to meet ever changing accessibility guidelines
Our customer care team are trained to support Text Relay Services for customers who can’t access the website.
There are lots of ways that you interact with us to set up and manage your finance. These could include:
Signing of documents
Making payments
Receiving or sending emails which sometimes include attachments
Receiving general information about our services.
Our services include accessibility features to make it easier for you to use them and get the help or information you need.
Our accessibility features include:
Support for Text Relay Services
Alternative formats for documents (such as large format) upon request
Compatibility with screen readers (NVDA, JAWS, VoiceOver)
Browser support: Firefox, Chrome, Safari, Edge
Use of HTML, CSS, and JavaScript to support any assistive technology you may use.
We’re always working to improve, but some parts of our customer services and communications may still have limitations, including:
Frequently Asked Questions on our website: We currently do not have a search feature as this is under development
Customer Onboarding Portal: this is the portal where you submit information relevant to your application and sign your credit agreement. Currently the portal may not work well with keyboard controls or screen readers. Some of the colours may also be hard to read. To complete this step of your journey, our customer services team are here to help. Please call 01 862 2560, 8:30am to 6pm, Monday to Friday
Some PDF documents on this website may not be easy to read or navigate using screen readers or other accessibility tools. In some cases, text may have low contrast, or fields may not work properly with keyboards or screen readers. We’re working to improve this but, in the meantime, our customer services team can support you. Please call 01 862 2560, 8:30am to 6pm, Monday to Friday
Customer communication and documents: We have completed a full review of accessibility in our customer communications. All known issues are being addressed. In the meantime, our customer services team can support you. Please call 01 862 2560, 8:30am to 6pm, Monday to Friday.
Our digital services are designed and built to comply with WCAG 2.2 Level AA guidelines, and the European Union (Accessibility Requirements of Products and Services) Regulations 2023.