Frequently asked questions Questions about payments Fees What fees could I be charged? Managing payments My payments have increased/decreased recently – why is this? One of my payments was higher than I expected – why? Payment support I'm worried I might miss a payment in the future – what should I do? Do you offer payment holidays? How do I change my payment dates? Why is my first payment more than I expected? How do I pay monthly instalments? I've missed a payment – what happens next? You’ve emailed me an annual statement but I can't access it online . What can I do? Can't find your answer? Contact our service team. Contact us Quick actions Quick actions
Managing payments My payments have increased/decreased recently – why is this? One of my payments was higher than I expected – why?
Payment support I'm worried I might miss a payment in the future – what should I do? Do you offer payment holidays? How do I change my payment dates? Why is my first payment more than I expected? How do I pay monthly instalments? I've missed a payment – what happens next? You’ve emailed me an annual statement but I can't access it online . What can I do?