As the UK faces the uncertainty and impact of the Coronavirus (COVID-19), there will no doubt be concerns about the impact on your business and on your customers. Rest assured we understand this and are here to support you through this period. Our specialist customer service teams are monitoring and adapting to the changing circumstances so that we maintain our commitment to you and your customers, just as we have through challenging periods in the past. We will update this page to let you know what we are doing for you and to give you updates on our services.
We understand that you may face financial difficulty and struggle to make payments as a result of the outbreak. We have put a range of measures in place to support you during this difficult time.
We recognise that these are difficult times for everyone so don't panic. We will automatically send you a letter notifying you of the missed payment and we will attempt to take the payment again, within 9 working days.
If we're unable to take the payment after the second attempt you will need to make a card payment within the time frame set in the letter we've sent you.
Please speak to your broker who will be able to check your level of cover remains suitable and also discuss payment support options with you. If you have done this already, you can apply for payment support online:
If you take a payment holiday or reduce the payment on your next two instalments the deferred amount will usually be spread equally across your remaining instalments.
We will process your application within 1 working day. To apply, you’ll need your account reference number.
If you require additional financial support beyond the support listed above, you can call your broker to discuss options which may be available to you, or alternatively you can call our customer services team on 0333 321 8566.
If you’re experiencing financial difficulty as a result of Coronavirus and you’re concerned your insurance cover is no longer suitable for your needs, or you require additional support on your payments, please contact your insurance broker directly or our customer services team on 0333 321 8566.
You will be able to find your insurance brokers contact information on your insurance policy and communications sent by them.
We understand you are worried about future payments, please be assured we are doing everything we can for our customers to ensure they are supported through this tough time especially where they have payments due very soon.
If you are worried about your financial position due to Coronavirus, please contact your insurance broker in the first instance who will be able to review if your current level of cover is still suitable for your needs. Your insurance broker will also be able to talk to you about additional support.
Alternatively, for further support and advise on your financial position please visit Money Advice and Budgeting Service
If you are having financial difficulties, you should get help as soon as possible. There are a number of organisations who will be able to offer free, confidential and impartial advice. Please see below for further information:
FCA consumer information - Help with working out a budget and details of organisations that offer help and advice
Money Navigator tool from Money Advice Service provides action plans based on your own situation
Guidance on how to prioritise debts from Money Advice Service
If your payment is less than 4 days away
Call us to speak with a specialist in our customer services team on 0333 321 8566. They are here to support you and discuss your current situation.
Don't forget when you call us you need to have your account reference number to hand, you must also be the account holder or be authorised on the account.
Please speak to your broker who will be able to check your level of cover remains suitable and also discuss payment support options with you. If you have done this already, you can apply for payment support online:
If you take a payment holiday or reduce the payment on your next two instalments the deferred amount will usually be spread equally across your remaining instalments.
We will process your application within 1 working day. To apply, you’ll need your account reference number.
If you require additional financial support beyond the support listed above, you can call your broker to discuss options which may be available to you, or alternatively you can call our customer services team on 0333 321 8566.
If you’re experiencing financial difficulty as a result of Coronavirus and you’re concerned your insurance cover is no longer suitable for your needs, or you require additional support on your payments, please contact your insurance broker directly or our customer services team on 0333 321 8566.
You will be able to find your insurance brokers contact information on your insurance policy and communications sent by them.
Manage your payments and account online
While our phone lines are extremely busy, you can save time by using your online account. With an online account you can:
Contact your broker if you would like to discuss or cancel your insurance policy. Close Brothers Premium Finance only manage the repayments of your insurance premium finance.
Your broker’s contact information can be found on your insurance policy documents and any communications sent by them.