Important update
    Changes to future finance agreements

    Due to some business changes, a number of customers won’t be able to take out finance agreements with Close Brothers to cover the cost of their insurance policies in the future. This change will not happen immediately, and we will be working with brokers over the next 6-12 months to organise a smooth transition. This does NOT impact any current finance agreements OR existing insurance policies.

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    How are customers being protected?

    Our customers are not affected by today’s announcement and we will continue to honour all lending to customers written to date and up to the brokers’ Termination Date. This means that we will still provide the highest level of service and support to our customers (including additional support for Vulnerable Customers or those facing financial difficulty) until the lending portfolio has been run-off.

     

    Where possible, we’ll contact customers within two months of their insurance renewal date, to let them know that we won’t be able to provide them with premium finance.  

     

    Once all credit agreements have been repaid, we’ll contact the customer to let them know that we’re closing their credit agreement.

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