Terms of Business

These are the Terms of Business for Close Brothers Premium DAC

General

Close Brothers Premium DAC is an Irish registered designated activity company having registration number 636151, trading as Close Brothers Premium Finance Ireland and is regulated by the Central Bank of Ireland.

Close Brothers Premium DAC is a wholly owned subsidiary of Close Brothers Limited, a UK limited company registered in England with a registered office address at 10 Crown Place, London, EC2A 4FT and company number 195626. Close Brothers Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

Close Brothers Premium DAC is subject to the licenced Moneylender Regulations, the Consumer Protection Code, and SME Regulations which offers protection to consumers and certain small / medium sized businesses. These codes and regulations can be found on the Central Bank of Ireland’s website www.centralbank.ie.

Nature of Business

We provide credit products to personal and commercial customers including:

This is used to set dynamic phone numbers to help us identify how you found the Close Brothers Premium Finance Ireland website when you contact us by telephone. This allows us to identify the online source but doesn't allow us to identify any individual information about you.

  • Personal Premium Finance
  • Commercial Premium Finance

Charges

We charge for our products and services and these are set out in our credit agreements or in our tariff of charges notice relevant to such product or service.

Personal Data Protection

Our privacy notice, which can be found on our website, outlines how we will use your personal data. For the purposes of data protection law, we are a data controller in respect of your personal data. We collect and use your personal data and where applicable this may include information related to your spouse/partner, directors, shareholders, partners, guarantors and owners (your “representatives”). Close Brothers Premium DAC is responsible for ensuring that it uses your personal data in compliance with data protection law.

If you have any questions about how we process personal data or about your rights over your personal data, our Data Protection Officer can be contacted at dpo@closebrothers.com or Data Protection Officer, Close Brothers Premium DAC, Building 1, Swift Square, Santry Demesne, Northwood, Dublin 9.

Conflicts of Interest

We have a conflicts of Interest policy in place to identify and to prevent or manage any known or potential conflicts of interest which may arise when providing products and services to our customers. On occasion the arrangements made to prevent or manage a conflict may not in themselves be sufficient, in such a scenario a full disclosure will be made prior to undertaking any business with you. This will allow you take an informed decision with respect to the product or service in the context of which the conflict arises.

Customer Default

If you default on an agreement with us we may terminate that agreement and take steps necessary to recover what is owed to us.

Complaints Procedure

We have in place a written procedure for handling of complaints. This procedure provides for complaints to be acknowledged, investigated and resolved.

We will always try to resolve your complaint as quickly as possible. If we are unable to do this, we will write to you within 20 working days to update you on the progress we have made. In the unlikely event that it takes longer than anticipated to investigate your complaint we will write to you within 40 working days:

  • Explaining why we have been unable to reach a decision
  • To let you know when you can expect our final decision
  • Provide contact details for the Financial Services and Pensions Ombudsman

Once we have fully investigated your complaint, we will write to you confirming our decision within five working days and where applicable the terms of any offer of redress to be offered. If the complaint is still not resolved to your satisfaction, you have the right to refer your complaint to the Financial Services and Pensions Ombudsman. The Ombudsman can be contacted using the details below:

Address: Financial Services & Pensions Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2
Telephone: 1890 88 20 90 or 016 620 899
Email: enquiries@financialombudsman.ie
Website: www.financialombudsman.ie

Terms of Business are effective from 1st January 2021.

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