What our customers say about us
We're proud to say that we put our customers first. But don't just take our word for it – find out what our customers and brokers say about us.
Finding out what our customers think about us
It's really important to us that we get regular feedback from our customers and brokers so we can make sure that we're giving them the best possible service. One of the ways we do this is by surveying our customers and brokers after they contact us on the phone.
Last month's Customer Satisfaction Rating
Last month's Net Promoter Score
Customer Net Promoter Score
Broker Net Promoter Score
Net Promoter Score is more than just a measure of customer happiness - it's about whether or not our customers would go out of their way to recommend our service to their friends and family.
Net Promoter Score can range from -100 (where every customer would actively discourage people from using your service) to +100 (where every customer would actively recommend your service). Anything positive (i.e. above zero) is considered to be a good result, and a score of 50+ is outstanding.
Customer and broker testimonials
Here are just a few of the comments we have recently received from our customers and brokers…
I was very satisfied with the phone call today. The gentleman I spoke to helped out as much as he could, and it was really nice to speak to someone like that,on the end of the phone. I'm really pleased with the service, and I will be passing you on to other friends of mine, thank you."Customer
I found that the lady who served me was friendly, happy and more than willing to help with my problem which I'm very grateful for. Thank you very much."Customer
The gentleman was very clear, very concise, he knew exactly what I was speaking about, very understanding and he seemed like he was very interested and ready to deal with my query and to resolve it in my favour."Broker
I rung up and got through straight away. They normally have to be in a queue and she was very helpful and she answered the question exactly how I wanted her to."Customer